Policies

Upon placing an iGirl order, a confirmation email will be sent to the email address provided at checkout. This is automatic, and will include all the info you have provided for us to ship your order correctly. Please ensure your address is EXACT so that we can getthe package to your doorstep! If, for some reason, the address on your order is incorrect, contact us ASAP with the correction. This is super important, as our orders are shipped within a 1-2 business day time frame. If you inform us about the address change after we have shipped your order, that is not our responsibility! Be precise bbs!

Please note that iGirl has the right to cancel an order at any time due to: incorrect pricing, fraudulent activity, inventory errors or suspicious activity. Cancelled orders will receive a full refund.

All orders will be shipped within 1 week of purchase, excluding pre-orders. Items that are on pre-order will have an estimated shipping date in the item description. Once your package has been shipped, you will receive a confirmation email and a subsequent email with your tracking information. If you have not received the confirmation email after one week, please feel free to contact us.

Separate transactions placed in the same shipping cycle will not be combined.

Orders must be placed in the same transaction to qualify for discounted shipping.

You’re in luck- iGirl ships worldwide! However, we are not responsible in the case that customs fees are charged by your home country as it is 100% out of our control. Please be aware that shipping delays may occur during transit of international orders!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number or proof of purchase.

Full priced items purchased on igirlworld.com are eligible to be returned for store credit only under the criteria mentioned above. Sale items and intimate items are final sale. International orders are final sale. We cannot accept returns on gift cards.

To start a return, you can contact us at support@igirlworld.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items purchased in-store must be returned in-store, and items purchased on our website must be returned via mail.

You can always contact us with any return questions at support@igirlworld.com. <3

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do offer exchanges in the case of sizing issues. Email us at support@igirlworld.com with your order number and what size you’d like to exchange. Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to process an exchange.

Items purchased on iGirlWorld.com can only be returned for store credit.

The best place to purchase authentic iGirl is products through our website!

Follow us on Instagram @igirl for announcements about inventory! Make sure to subscribe for email updates to get exclusive news and offers.

iGirl originals are always available on our website, but we’d recommend continuing to stay tuned on our Depop for vintage drops and virtual sample sales <3